Frequently Asked Questions

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Frequently Asked Questions

FAQs

We deliver from Mondays to Fridays only. No delivery on Saturdays, Sundays and Public Holidays. If meal delivery falls on a Public Holiday, the meal shall be replaced on another day.

Delivery hours: Lunch (10.00am – 1.30pm) & Dinner (3.30pm – 7pm).

We deliver to most parts of Singapore except for the CBD district and certain parts of Central Singapore.

** Please check that we do deliver to your location before ordering.

THE AREAS WE DON'T DELIVER (CLICK HERE)

Please contact us if you want further clarification on our delivery areas.

Please place your order at least 3 working days in advance.

All our meals are served in food grade disposable and microwaveable containers. There is no need to wash up or for us to pick up anything after your meals are consumed.

Mode of Payment:

Cheque on Delivery

Cheque Payment on the First Day of Tingkat Delivery Service:

Please issue cheque made payable to “RICHFOOD GROUP PTE. LTD.”.

Kindly indicate the invoice number on the reverse side of the cheque.

Internet Bank Transfer (Please indicate invoice number as Bill Reference number)

Bank Code: 7339 (OCBC)

Branch Code: 643 (Causeway Point Branch)

Account Number: 643-014798-001 (RICHFOOD GROUP PTE LTD)

PayNow Corporate Or Scan & Pay (Please indicate invoice number as Bill Reference number)

(OCBC) UEN No.: 201300123G

ATM Bank Transfer

OCBC Current Account: 643-014798-001 (RICHFOOD GROUP PTE LTD)

If you are doing a bank transfer, PayNow or Scan & Pay, please provide a screenshot and forward to us.

Credit Card, Debit Card, PayPal

Payment must be paid up in full before or on the first day of delivery. We reserve the right to terminate service if payment is not paid up in time. 

Once payment has been made, there will be no refund should you decide to terminate the service.

For meal postponement (maximum 1 day a week), if you are intending to dine out, please notify us at least 2 working days in advance. The meal will be pushed back to a later date.

An administrative fee of $25.00 ($26.75 w/ GST) per amendment will be imposed by the Company for any amendments (excluding meal postponement) made by the Customer after order has been confirmed.